Questions?

Answers to your most frequently asked questions.

Does the IdealCup™ come in other sizes?

Currently the IdealCup™ is available in one size, which holds the same amount as a large takeaway cup (12 oz). Watch this space…. as we're working on the release of a new 16 oz IdealCup for later this year!

Can my IdealCup™ go in the dishwasher and/or microwave?

Yes, your IdealCup™ is 100% dishwasher and microwave safe, in fact it's freezer safe too. We recommend removing the lid if microwaving.

Will my cup taint, stain or smell after use?

No – the IdealCup™ is designed to be taint, stain and odour free, provided it is washed regularly between uses.

Is my IdealCup™ BPA free?
  • The IdealCup™ and its lid are 100% BPA, BPS, & BPF FREE
  • We use no nasty chemicals in the manufacture of our IdealCups™
  • There are NO polycarbonates in either the cup or the lid
  • IdealCups™ are manufactured using polyolefin based materials for both the cup and lid, which do not contain any Bisphenol compounds (BPA,BPS, BPF)
  • All materials we use are approved as Food Safety Standard
Is the IdeaCup™ hot to hold?

Like any takeaway cup, if it contains a hot drink, it's going to be reasonably hot to hold. To make it easier, the IdealCup™ has cleverly designed ‘fins’ in the sides to protect your hands from heat transference.

Where are IdealCups™ made?

They are manufactured in Wellington, the Coolest Little Capital in the World.

What happens to an IdealCup™ at the end of life cycle?

IdealCups™ are designed to last a lifetime but if they are damaged or do reach the end of their natural life they can be put in with your regular recycling or returned to our manufacturing centre where they can be ground down and reused.

Will the IdealCup™ fit in my car cup holder?

Yes, the IdealCup™ is designed to fit pretty much all standard car cup holders and even a number of different bike cup holders.

Can I use the IdealCup™ with a plastic takeaway/compostable lid?

Yes, the IdealCup™ is the only reusable cup on the market that fits a standard takeaway lid.

What's the best way to clean my IdealCup™?

The IdealCup has been designed to be dishwasher safe.

We recommend an eco-cleaning product such as Ecostore. Less harsh and abrasive on our cups and moreso, our environment. We also recommend non-lemon based detergent/tablets, as these can 'taint'.

Will the lid drip or spill?

No! The lid is designed to be tightly sealed, so you’ll experience no leakage. And the cleverly designed sipping hole cover is spill and drip free when it’s closed.

Do IdealCups™ cups have a silicon band around the middle?

No. We choose not to use silicon, as it is not recyclable or degradable and will end up in landfill.

Other than online, where can I buy an IdealCup™ in New Zealand?

For a full list of retailers throughout NZ, check out our stockists page.

When will my online order arrive?

In generally no more than 2 working days. Add an extra day if you're rural.

Can I amend my order after I checkout?

If you wish to amend your order after checkout and payment has been processed, you will need to contact us and we will do our best to accommodate your changes.

Can I buy just a new cup or lid on its own?

Yes, you can purchase individual items via our online shop.

Do you offer discounts for bulk purchases?

Yes, we sure do. Check out the wholesale page or contact us and we'll happily answer your questions.

How do I become an IdealCup™ retailer?

Complete our Wholesale Enquiry Form or drop us an email or give us a call.